Business Imperatives

  • The customer was a German multinational pharmaceutical and life sciences company as well as one of the largest pharmaceutical companies in the world.
  • They required Freyr to migrate content from the legacy application (FrameMaker) to Vasont Inspire Component Content Management System (CCMS).
  • The primary objective was to enable maximum content reuse, reduce the overall master content volume as much as possible, and ensure homogeneity across documents.


  • Migrating the content from the legacy application (FrameMaker) to Inspire CCMS in alignment with the customer’s standard style guide.
  • Developing reusable shared folders inside Inspire CCMS, primarily for content such as introduction, symbols, images, system warnings, cautions, and notices of the content of the legacy operation manuals and Instructions for Use (IFUs).

Problem Statement

  • Unorganized static documents in various formats.
  • The traditional documentation methodology included multiple sources, inconsistent information, and has difficulties in updating content across different devices.
  • Issues related to content drifting, leading to multiple review and approval processes.

Freyr Solutions and Services

Freyr Solutions and Services
  • Freyr not only migrated the documents but also delivered them within the stipulated deadlines.
  • Freyr established a close working relationship with the customer’s cross-functional teams and stakeholders.
  • Freyr anticipated probable risks, created mitigation plans, and proactively monitored progress on the project.
  • Freyr ensured that all the documents were aligned with the respective Regulatory requirements.
  • Content Analysis: Freyr analyzed the existing documentation and identified reusable content components such as warnings, precautions, and usage instructions.
  • DITA Structure: Applied the DITA structure available in Inspire CCMS to medical device documentation, creating operational manuals and IFUs from legacy documents.
  • Authoring Tools: Used Oxygen XML editor to create the content within CCMS.
  • Single-source Approach: DITA XML enabled a single-source approach, ensuring that information was consistent across different product variants and languages.
  • Regulatory Compliance: DITA’s structured content approach enabled compliance with stringent Regulatory requirements in the medical device industry.
  • A dedicated governance framework.
  • End-to-end DITA XML support.
  • Expertise in varied and complex products.
  • Documentation created for countries across the globe.
  • The project management team achieving the deliverables ahead of customer-specified timelines.
  • Significant reduction in the time taken to create content.
  • Content consistency significantly improved, reducing the risk of errors as well as improving user comprehension.
  • Tasks like authoring, reviewing, version controlling, and reusing are accomplished through a centralized content management system.
  • Administration and maintenance of content are made easier through various user permissions and designated roles.
  • Searchability and reusability of the content have improved, which in turn will significantly reduce the time taken to create content.