Client Overview
A leading Canada-based pharmaceutical company with a large generic product portfolio required support transitioning to a consolidated outsourcing model for artwork operations. The organization managed hundreds of products distributed globally and needed a scalable, centralized artwork operations framework to improve quality, reduce operational inefficiencies, and optimize overall costs.
Background
The client operated a highly complex artwork ecosystem with decentralized workflows, multiple operational dependencies, and ongoing work-in-progress artwork activities. Managing artwork transitions across several global regions created operational challenges, quality risks, and inefficiencies that impacted scalability and cost optimization.
To improve governance and operational control, the client aimed to consolidate artwork outsourcing activities into a centralized model while ensuring uninterrupted business continuity, high-quality execution, and compliance throughout the transition period.
Services in Scope
End-to-end artwork transition and migration support
Centralized artwork operations management
Artwork lifecycle management and workflow consolidation
Artwork proofreading and quality verification
Work-in-progress artwork transition support
Resource transition and operational alignment support
Multi-country artwork coordination and execution
Process optimization and outsourcing model transformation
Challenge
The client encountered several operational and transition-related challenges:
Transitioning 30 artwork workflows within a compressed six-month timeline
Managing approximately 11,000 work-in-progress artworks during the transition
Consolidating fragmented outsourcing operations into a unified delivery model
Ensuring uninterrupted artwork support across multiple countries and markets
Minimizing operational disruptions and maintaining compliance during migration
Reducing artwork errors, recalls, and process inefficiencies while improving cost efficiency
Aligning resources, workflows, and governance structures under a centralized operational framework
Solution
1
Phase-Based Artwork Transition Strategy
Freyr implemented a structured, phase-based transition methodology to ensure smooth migration of artwork operations, workflows, and resources without disrupting ongoing business activities.
2
Centralized Outsourcing Model
A consolidated operational framework was established to centralize artwork execution, governance, communication, and quality management across all supported regions.
3
Work-in-Progress Artwork Migration Support
Freyr efficiently managed the migration and continuation of approximately 11,000 active artwork files while maintaining operational continuity and submission readiness.
4
Quality-Driven Artwork Operations
Robust quality control and proofreading mechanisms were embedded throughout the artwork lifecycle to minimize errors, eliminate recalls, and ensure right-first-time delivery.
5
Cost and Efficiency Optimization
Freyr streamlined workflows, optimized resource utilization, and standardized operational processes to improve efficiency and significantly reduce overall operational costs.
Impact
Freyr successfully transformed the client’s fragmented artwork operations into a centralized, scalable, and highly efficient outsourcing model capable of supporting large global artwork volumes with improved quality and cost optimization.
Achieved zero artwork recalls throughout the transition and operational phases
Delivered over USD 300K in cost savings within the first seven months
Successfully transitioned 30 workflows and aligned operational processes
Seamlessly managed migration and execution of 11,000+ artwork files
Improved operational governance, standardization, and workflow visibility
Enhanced efficiency, scalability, and compliance across global artwork operations
